Refund policy
Refund & Return Policy
At Birdieworks, we stand behind our products and want you to be confident in every purchase. Please review the policy below before initiating a return, cancellation, or warranty claim.
U.S. Returns
We offer a 30-day return policy on U.S. orders, beginning on the date of delivery.
To be eligible for a return, your item must be unused and in resellable condition, with no signs of use — including scratches, dings, scuffs, or other damage — and returned in its original packaging.
- Return authorization is required. Email support@birdieworks.golf with your order number before sending anything back. Unauthorized returns may be refused.
- Return shipping: Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot issue refunds for returns lost in transit.
- Restocking fee: A 5% restocking fee will be deducted from all approved U.S. returns to cover inspection and processing costs.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to your original payment method, less the restocking fee and any applicable shipping costs. Processing times vary by bank or card issuer, but most refunds appear within 5–10 business days of approval.
Order Cancellations
Orders are transmitted to our fulfillment center for processing shortly after purchase, so we cannot guarantee that an order can be canceled. If you need to cancel, email support@birdieworks.golf with your order number as soon as possible, and we will make every effort to cancel the order before it enters fulfillment.
If your cancellation is successful, a 3% processing fee will be retained to cover non-refundable payment processing costs. Once an order has entered fulfillment or shipped, it can no longer be canceled and must instead follow the return process above.
Damaged or Defective Items
If your order arrives damaged or defective, contact support@birdieworks.golf within 7 days of delivery. Please include your order number and clear photos of the item and packaging — photo documentation is required to process all claims.
All Birdieworks products are covered by a 1-year warranty from the date of delivery against defects in materials and workmanship under normal use. Replacement is the sole remedy for items covered under warranty; shipping and handling fees may apply. The warranty does not cover damage caused by misuse, neglect, modification, or normal wear and tear.
International Orders
All international orders are final sale. No returns, refunds, or cancellations are permitted once an international order has shipped. Customers are responsible for all customs duties, taxes, and brokerage fees, as well as any costs resulting from incorrectly entered shipping addresses.
Non-Returnable Items
- Items showing any signs of use or damage
- Items returned without prior authorization
- Gift cards and digital products
- Items marked final sale or purchased through clearance promotions
Questions?
We're here to help. Reach out any time at support@birdieworks.golf and our team will respond within 1–2 business days.