Refund & Return Policy

At BirdieWorks, we stand behind our products and want you to feel confident putting them to the test. If a product isn’t right for you, we want the return process to be straightforward.

U.S. Returns — 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on U.S. orders, beginning on the date your order is delivered.

We encourage you to actually use your BirdieWorks product during this period. Take it to the range, practice with it, and put it through its intended use. If you’re not satisfied for any reason, you may return it within 30 days for a refund.

Yes, you can use it. Normal wear resulting from ordinary use during the 30-day trial period will not make your product ineligible for return.

To qualify for a return:

• You must contact us within 30 days of delivery.

• The product must be returned with all major components and accessories originally included.

• The product must not be intentionally damaged, excessively abused, modified, or used in a manner inconsistent with its intended purpose.

• Return authorization is required before sending your item back.

To start a return, email support@birdieworks.golf with your order number. We’ll provide instructions for returning your product.

Please do not send products back without contacting us first. Unauthorized returns may be refused.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as BirdieWorks cannot issue refunds for returned items that are lost in transit.

Original shipping charges, if any, are non-refundable unless the return is the result of an error on our part.

There is no restocking fee for approved returns made under our 30-Day Satisfaction Guarantee.

Refunds

Once your return is received and inspected, we’ll notify you when your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear in your account. Processing times vary depending on your bank or credit card provider.

Normal signs of use consistent with testing the product during the 30-day satisfaction period will not prevent a refund.

Products that are intentionally damaged, excessively abused, materially altered, missing major components, or otherwise fall outside the terms of this policy may be denied a refund.

Order Cancellations

Orders are transmitted to our fulfillment center shortly after purchase, so we cannot guarantee that an order can be canceled after it is placed.

If you need to cancel an order, email support@birdieworks.golf with your order number as soon as possible. We’ll make every reasonable effort to cancel the order before it enters fulfillment.

If we are able to cancel the order before fulfillment begins, a 3% processing fee may be deducted from the refund to cover non-refundable payment processing costs.

Once an order has entered fulfillment or shipped, it can no longer be canceled. You may still return an eligible U.S. order under our 30-Day Satisfaction Guarantee after it is delivered.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact support@birdieworks.golf within 7 days of delivery.

Include:

• Your order number

• A description of the issue

• Clear photos of the product

• Photos of the packaging, when relevant

We may request additional information in order to evaluate the claim.

If we determine that your product arrived damaged, defective, or incorrect, BirdieWorks will cover the reasonable costs associated with correcting the issue, including any required return or replacement shipping.

1-Year Limited Warranty

All BirdieWorks products are covered by a 1-year limited warranty from the date of delivery against defects in materials and workmanship under normal and intended use.

If a covered defect develops during the warranty period, contact support@birdieworks.golf with your order number, a description of the issue, and any requested photos or documentation.

For approved warranty claims, BirdieWorks may, at its discretion, repair or replace the affected product or component.

The warranty does not cover:

• Normal wear and tear

• Cosmetic damage resulting from normal use

• Damage caused by misuse or abuse

• Accidental damage

• Improper storage or maintenance

• Unauthorized modifications or repairs

• Use of the product for purposes other than its intended use

This warranty is separate from our 30-Day Satisfaction Guarantee.

International Orders

Unless otherwise stated at checkout, international orders are final sale.

International orders are not eligible for returns or refunds for change of mind or dissatisfaction once the order has shipped.

If an international order arrives damaged, defective, or incorrect, please contact support@birdieworks.golf within 7 days of delivery so we can review the issue.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Customers are also responsible for costs resulting from incorrect or incomplete shipping information provided at checkout.

Non-Returnable Items

The following are not eligible for return:

• Products returned more than 30 days after delivery, unless covered by our warranty

• Products that have been intentionally damaged or excessively abused

• Products that have been materially modified or altered

• Products missing major components

• Products returned without prior authorization

• Gift cards

• Digital products

• Items specifically marked as final sale or non-returnable at the time of purchase

Normal signs of use from testing or practicing with a product during the 30-day satisfaction period do not make the product non-returnable.

Questions?

We’re here to help.

Email support@birdieworks.golf and our team will respond within 1–2 business days.