Shipping policy
Shipping Policy
Thanks for shopping with Birdieworks! Below is everything you need to know about how we get your order to you.
Where We Ship
We currently ship to addresses within the contiguous United States (lower 48 states) only. We are unable to ship to Alaska, Hawaii, U.S. territories, or international addresses at this time. Orders cannot be shipped to P.O. boxes in some cases — if there is an issue with your address, our team will contact you.
Shipping Options & Costs
- Standard Shipping — FREE on all orders. Orders typically arrive within 3–5 business days of shipment.
- Expedited Shipping — available at checkout for an additional fee. Orders typically arrive within 2 business days of shipment.
Expedited shipping rates are calculated at checkout based on your order and destination.
Order Processing
Orders are processed and handed to our fulfillment center shortly after purchase. Most orders ship within 1–2 business days (excluding weekends and holidays). During launches, promotions, or holiday periods, processing may take slightly longer.
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24 hours for tracking to update after you receive it.
Because orders enter fulfillment quickly, we cannot guarantee changes to an order or shipping address after purchase. If you need to make a change, email support@birdieworks.golf as soon as possible and we'll do our best to catch it before it ships.
Delivery Estimates
All delivery timeframes are estimates and not guaranteed. Transit times are provided by our carriers and may be affected by weather, carrier delays, or other circumstances outside our control. Delivery estimates begin when your order ships, not when it is placed.
Incorrect Addresses
Please double-check your shipping address at checkout. Birdieworks is not responsible for orders shipped to an incorrectly entered address. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping fees may apply.
Lost, Stolen, or Damaged Packages
If your tracking shows your package as delivered but you can't locate it, please check with neighbors and household members, and allow 48 hours — carriers occasionally mark packages as delivered early. If it still hasn't turned up, contact us at support@birdieworks.golf and we'll work with you to resolve it.
If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. See our Refund & Return Policy for full details.
Questions?
We're happy to help. Reach out at support@birdieworks.golf and our team will respond within 1–2 business days.